VIVA's choice of electronic resources is based upon the VIVA Collection Development Principles and Selection Criteria. Electronic resources and digitized images from the collections of the libraries are shared freely among the consortium and with others as licensing terms permit; however, our contracts sometime restrict access to VIVA only.
VIVA has assigned one person as the principal contact to each major product. The Collections contact is concerned with evaluating, acquiring, and renewing products.
Using the contacts is especially helpful in trouble-shooting problems when there are systematic problems or it is not clear if the problem is a vendor's or a VIVA server. However, VIVA libraries should also feel free to contact the various vendors directly should problems arise, particularly if timely resolution is an issue. Libraries in general should treat problem resolution with vendors as if the vendors were contracting directly with each library, and accordingly demand the same level of service.