OCLC/ Lyrasis (formerly Solinet)
Product: FirstSearch

VIVA contact information:

Collections contact name: John Walsh

Sales contact information:

Sales representative: Paul Cappuzzello (OCLC)  [phone: 800.848.5878 x 6258]

Customer service information:

Customer service representative: Lyrasis [phone: 1-800-999- 8558]

Technical support:

Technical support URL: http://www.oclc.org/support/
Listserv: https://www3.oclc.org/app/listserv/

Contract:

Note:

VIVA allowed databases: http://www.vivalib.org/cfapps/FS_admin.cfm


The VIVA OCLC Reclaimation Task Force has compiled a "Best Practices" document for completing the Reclaimation process. It is available here: http://www.vivalib.org/tech/ReclamationTF100303.docx


The majority of OCLC databases are accessed through FirstSearch. ArchiveGrid is not accessed through FirstSearch but is available here: http://www.archivegrid.org/web/index.jsp