Gale/Cengage Learning
Product: MLA and Literature Resource Center

VIVA contact information:

Collections contact name: Joan Ruelle

Sales contact information:

Sales representative: John McLaughlin  [phone: 1-800-877-4253 x 2218]

Customer service information:

Customer service representative: Cheryl Haley [phone: 1-800-877-GALE (800 877-4253), ext. 1999]

Technical support:

Technical support representative: Matthew Reed
Technical support email: gale.technicalsupport@cengage.com, matthew.reed@cengage.com
Technical support phone: (800) 877-4253 x 1213
Technical support URL: http://www.gale.com/contact.htm?type=technical
Listserv: http://www.gale.com/enewsletters/index.htm

Contract:

Note:

Subscribe to Gale product information emails: http://www.gale.com/enewsletters/index.htm
FYI on Tech Issues: Gale authenticates on 3 things: your IP address, the institutional ID in the URL, and the cookie. A bad cookie seems to trump the other two and can block access to full text. This can happen when they make a change to the system. You may need to clean out your cookies on your web browser.